Privacy Policy
Last updated: February 8, 2026
Our Commitment to Privacy
At SolarPanti, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your personal data and maintaining transparency about our practices.
1. Information We Collect
Personal Information
- •Name, email address, phone number, and contact details
- •Company information and business registration details (for business accounts)
- •Billing address and payment information (processed securely through Razorpay)
- •Profile photo and additional profile information you choose to provide
- •Government-issued ID for verification (encrypted and stored securely)
Usage Information
- •Log data including IP address, browser type, and device information
- •Pages visited, time spent, and interaction patterns
- •Cookies and similar tracking technologies (see Cookie Policy below)
- •Location data (with your permission)
Solar Installation Data
- •System specifications, performance metrics, and energy production data
- •Installation photos and documentation
- •Maintenance records and service history
- •Financial data related to solar projects
2. How We Use Your Information
Primary Uses
- •Provide, operate, and maintain our platform and services
- •Process transactions and manage your account
- •Send you important updates, technical notices, and security alerts
- •Respond to your inquiries and provide customer support
- •Monitor and analyze usage patterns to improve our services
Marketing and Communications
- •Send promotional emails about new features, products, or services (with your consent)
- •Conduct surveys and gather feedback
- •Personalize your experience based on your preferences
- •You can opt-out of marketing communications at any time
3. Information Sharing and Disclosure
We Share Information With
- •Service Providers: Payment processors (Razorpay), cloud hosting (AWS/GCP), email services, and analytics providers
- •Business Partners: EPCs, technicians, manufacturers, and vendors within our ecosystem (with your consent)
- •Legal Requirements: When required by law or to protect our rights and safety
- •Business Transfers: In the event of a merger, acquisition, or sale of assets
We Do NOT
- •Sell your personal information to third parties
- •Share your data for advertising purposes without consent
- •Disclose your sensitive information except as described in this policy
4. Data Security
Security Measures
- •256-bit SSL/TLS encryption for data in transit
- •AES-256 encryption for sensitive data at rest
- •Regular security audits and penetration testing
- •Multi-factor authentication (MFA) for account access
- •Role-based access control (RBAC) for internal systems
- •Daily encrypted backups stored in multiple locations
Your Role
- •Use strong, unique passwords for your account
- •Enable two-factor authentication (2FA)
- •Keep your login credentials confidential
- •Report any suspicious activity immediately
5. Your Privacy Rights
Data Subject Rights
- •Access: Request a copy of your personal information
- •Correction: Update or correct inaccurate data
- •Deletion: Request deletion of your data (subject to legal obligations)
- •Portability: Receive your data in a structured, commonly used format
- •Objection: Object to processing of your data for certain purposes
- •Restriction: Request limitation of processing in certain circumstances
Exercising Your Rights
- •Log into your account to access and update your information
- •Contact us at privacy@solarpanti.com for data requests
- •We will respond to requests within 30 days
6. Cookies and Tracking Technologies
Types of Cookies We Use
- •Essential Cookies: Required for site functionality (authentication, security)
- •Performance Cookies: Help us understand how visitors use our site
- •Functionality Cookies: Remember your preferences and settings
- •Analytics Cookies: Measure traffic and usage patterns (Google Analytics)
Managing Cookies
- •You can control cookies through your browser settings
- •Disabling cookies may affect site functionality
- •Third-party cookies are subject to their respective privacy policies
7. Data Retention
Retention Periods
- •Account Data: Retained for the duration of your account plus 90 days
- •Transaction Records: Retained for 7 years per Indian tax laws
- •Communication Logs: Retained for 1 year for support purposes
- •Analytics Data: Aggregated and anonymized after 2 years
Deletion
- •Data is securely deleted after retention periods expire
- •You may request earlier deletion (subject to legal obligations)
- •Backup data is purged within 90 days of deletion
8. International Data Transfers
Data Storage
- •Primary data is stored in India on AWS Mumbai region
- •Backups may be stored in other AWS regions for redundancy
- •We ensure adequate safeguards for international transfers
- •We comply with GDPR for EU users and other applicable laws
9. Children's Privacy
Age Restrictions
- •Our services are not intended for users under 18 years of age
- •We do not knowingly collect information from children
- •If we discover we have collected data from a child, we will delete it immediately
- •Parents/guardians should supervise children's online activities
10. Changes to This Privacy Policy
Updates
- •We may update this Privacy Policy from time to time
- •We will notify you of significant changes via email or platform notification
- •Continued use after changes constitutes acceptance
- •Review this policy periodically for updates
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:
Email: privacy@solarpanti.com
DPO Email: dpo@solarpanti.com
Phone: +91 1800-123-4567
Address: Mumbai, Maharashtra, India